Help

Customer Support

Who can I contact if I have problems?

If you have any problems, please contact our customer service team. You can reach them Monday to Friday from 09.00 to 17.00 at info@olympianrecords.de.

You also can use or contact form under: https://olympianrecords.de/en/contact

Purchase Orders

I am having problems with my order. What can I do?

We will be happy to help you. Just get in contact with us and we’ll take care of it.

I have received the wrong article. What do I do now?

Get in contact with us. We will take care of your request immediately and find a solution as quickly as possible.

Can my order be changed or canceled at a later date?

Yes, this is possible as long as the order has not yet been dispatched.

Return Shipments

Can I return my items?

If you don’t like the product, simply let us know and we will tell you how to proceed.

Can I exchange my items?

If you don’t like an item, you can of course exchange it within the return period. Just let us know.

User Account

I have forgotten my password. Where can I get a new one?

Click on the password reset link
Enter your e-mail address and a link will be sent to you with which you can set a new password.

I would like to delete my customer account. Is that possible?

Yes, a deletion of the customer account is possible and can be carried out by us. The best way to do this is to send us an e-mail to info@olympianrecords.de

Shipping

Where can I see whether my order has already been dispatched?

As soon as the parcel has been processed in the warehouse, you will receive an e-mail from us with the shipping confirmation.

If you have selected insured parcel shipping, your parcel will receive an individual tracking number. You can use this to track the delivery status of your parcel on the DHL website.

You can also view the status and tracking link in your customer account. If the status is “Complete”, the order has been dispatched.

When will my order be shipped?

We ship from Monday to Friday.
Orders placed before 9 a.m. usually leave our warehouse on the same day if you have chosen one of the direct payment methods.
If you have paid in advance, we will ship immediately after receipt of payment in our bank account.

Reclamations

What can I do if an item is defective?

Please send us an e-mail with a description of the defect and your order number. We will find a solution for you as quickly as possible!